1. A washing machine should last longer than 15 months, so even if it is out of guarantee it might be orth going back to the manufacturers and asking what they suggest you should do.
    . Guarantees are useful, but the manufacturers also have an obligation to make goods which are fit for purpose and 15 months is ridiculous….I had a similar problem with my cooker hood which was a month out of guarantee, but when I approached the makers they agreed to repair it free, the next day. So it’s worth a try…..

  2. This is a quote about guarantees from The Guardian:

    “Shoppers are being sold short when expensive electrical goods break down. If a TV or fridge packs up just one day after an initial one-year guarantee, customers are told they have to pay for the repair – but the truth is that retailers may be liable for up to six years.

    Consumer experts say retailers are exploiting ambiguous legislation to wriggle out of their responsibilities. Ministers, however, claim the law is quite clear. The Sale of Goods Act offers protection against faulty goods even when the manufacturer’s guarantee has run out. The act says goods must last a reasonable time – and that can be anything up to six years from the date of purchase.

    Which? – formerly the Consumers Association – says consumers should argue strongly with retailers when a product breaks down within six years. The Sale of Goods Act doesn’t define how long specific products should last, because different products have different life spans. But a survey by Which? of manufacturers into how long they believe different types of appliance should last made interesting reading. All of them said their goods should last five years or more.”

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